Refund policy

At Nuvixaa, customer satisfaction is our priority. If there is an issue with your order, we are here to help.

Return & Refund Eligibility

We accept return or refund requests within 7 days after your order has been delivered.

After this 7-day period, we are unable to offer returns or refunds.

To be eligible for a return or refund, your item must meet the following conditions:

The product must have a genuine quality issue, manufacturing defect, or damage caused during transit.

You must provide clear photo or video evidence showing the issue with the product.

The product must be unused and in its original condition.

Damaged or Defective Items

If your item arrives damaged, defective, or there is an error from our side, please contact us within 7 days of delivery with clear photos or videos of the issue.

After reviewing the provided evidence, we will determine the best solution, which may include a replacement, refund, or return option depending on the situation.

Returns

If a return is approved, customers are responsible for safely returning the product and covering any return shipping costs unless the issue was caused by an error on our part.

Return instructions and the return address will be provided after your request has been reviewed and approved.

Please do not send any product back without contacting our support team first.

Non-Returnable Situations

We cannot accept returns or refunds for:

Products damaged due to customer misuse, improper handling, or incorrect use.

Products damaged after delivery due to customer actions.

Requests made after the 7-day return window.

Items returned without prior approval.

Refunds

Once your request is approved, refunds will be processed to the original payment method.

Please allow some time for your bank or payment provider to complete the refund process.

Contact Us

For any return or refund questions, please contact us:

support@nuvixaa.com

Our team will review your request and assist you with the next steps.